Connect and engage your patients using WhatsApp

More secure healthcare communications that  guarantee better privacy

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How Infodeck helped Tata Play reduce the cost per message resolution with a WhatsApp Bot Integration?

Tata Play, India’s leading DTH service provider, saw a 40% reduction in the cost of resolution while serving 1 million customers after integrating WhatsApp as the primary channel to engage and communicate with their customers.

Why choose InfoDeck

Appointment Automation

Automate with Wati’s drag-and-drop chatbot builder to provide self-service convenience that lets customers book via WhatsApp.

Appointment Reminders

Use Wati to avoid missed appointments by sending timely automated WhatsApp reminders to your customers, service users or patients.

Confirmation & Support

Send your customers, service users or patients automated reminders to collect samples and reports from your clinic or hospital.

Consultation Follow Up

Use Wati to provide healthcare with a more personal touch by sending post-consultation follow up WhatsApp messages to check in on your patients.

Automated Support

Creating a Wati chatbot for WhatsApp allows you to support your service users or patients 24/7, even when live support is not available.

Privacy Guaranteed

Provide more confidence in your services by using WhatsApp’s secure messaging technology to protect your healthcare communications.

Secure and Compliant

End-to-end encryption for secure patient information exchange.

WhatsApp is HIPAA compliant, making it suitable for healthcare providers who need to comply with privacy regulations. healthcare providers can use WhatsApp to securely share patient data with colleagues for consultation and collaboration.

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Increase Efficiency

More efficient communication reduces wait times and improves care.

Integrating WhatsApp with other healthcare tools can improve communication and efficiency.WhatsApp allows healthcare providers to easily send appointment reminders, lab results, and updates to patients, reducing the need for long phone calls and paperwork.

Supporting Healthcare Institutions in Developing Economies as They Grow

Enhanced Patient Engagement

More efficient communication reduces wait times and improves care.

Multimedia content can improve patient outcomes by simplifying complex medical concepts for healthcare providers. whatsApp allows healthcare providers to offer remote consultations and telemedicine services, improving access to care for patients unable to attend in person.

Guide customers along their journey.

Make interactions a walk in the park for customers. Display FAQs, helpful articles and CTA buttons for customers for easy interactions and quick resolutions. Deliver the best self-service experiences.

Discover more.

WhatsApp, Facebook and Instagram’s share of social media messaging is unrivaled. Harness it with one of the fastest growing WhatsApp Business Solution Providers.

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